Isntree

Return Policy

Returns for Amazon Purchases

All Isntree products are sold through Amazon. For the fastest and most comprehensive return service, please process all returns directly through Amazon's return system.

How to Return Your Isntree Products:

  1. Log into your Amazon account
  2. Go to "Your Orders"
  3. Find your Isntree product order
  4. Click "Return or Replace Items"
  5. Follow the on-screen instructions

Amazon Return Policy

When you purchase Isntree products through Amazon, your return is covered by Amazon's comprehensive return policy, which includes:

  • 30-day return window for most beauty and personal care items
  • Free returns on eligible items
  • Prepaid return labels for easy shipping
  • Full refund when returned in original condition
  • Fast processing - refunds typically processed within 2-3 business days

Product Condition Requirements

For hygiene and safety reasons, beauty and skincare products should be returned in their original condition:

  • Products should be unopened and unused when possible
  • Original packaging and seals should be intact
  • If opened for testing, please ensure minimal product usage
  • Include all original accessories and inserts

Damaged or Defective Products

If you receive a damaged or defective Isntree product:

  1. Contact Amazon immediately - Don't use the product
  2. Take photos of the damage or defect
  3. Report through Amazon using "Return or Replace Items"
  4. Amazon will provide a free replacement or full refund

Need Help with Returns?

Amazon Customer Service

For all return questions, order issues, and refund status:

  • • Available 24/7
  • • Live chat support
  • • Phone support available
  • • Email support

Isntree Product Questions

For product information and skincare advice:

  • • Email: [email protected]
  • • Instagram: @Isntree
  • • Instagram: @Isntree_europe
  • • TikTok: @Isntree

Important Notes

  • • Return policies may vary by specific product - check your order details
  • • International shipping returns may have different processing times
  • • Keep your order confirmation email for reference
  • • Amazon Prime members may have additional return benefits